Welcome to Pryme CX!
Welcome to Pryme CX, where we're dedicated to transforming customer experiences. Specializing in the Genesys Cloud CX platform, we excel in offering Genesys Cloud professional services and crafting tailored solutions to elevate your customer interactions.
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Our customer-centric approach ensures we deeply understand your unique challenges and goals. From initial consulting and design to seamless implementation, we deliver comprehensive services that drive satisfaction, foster loyalty, and fuel growth.
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Supported by a strong partnership with Genesys and continuous training, we offer innovative solutions that unlock your business's true potential.
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Explore our consulting and Genesys Cloud professional services, schedule a consultation, and let's collaborate to create unforgettable customer experiences together!
Our Specialties
Speech-Enabled IVR
Equip your customers to resolve issues faster with multilingual speech-enabled IVR. Natural language understanding (NLU) technology lets your customers interact with your system in a way that feels completely natural.
Voicebots
Simplify your customer journeys with conversational voicebots that move freely across interactions and channels. Manage, unify and orchestrate any bot across phone, web chat, mobile messaging and smart speakers.
Chatbots
Give customers 24/7 self-service assistance with AI-powered chatbots. Handle tasks more efficiently across any digital channel with bots — and easily transfer interactions to a live agent while keeping the conversational context.
Inbound Voice Routing (ACD)
Inbound voice uses your company’s defined business priorities to segment and rank interactions. This enhances your ability to meet your SLAs for all voice interactions — without creating complex routing strategies or adding resources.
Callback
If your contact center is busy, use IVR to offer an option for callback while allowing callers to keep their positions in the queue. Scheduling immediate or delayed callbacks eliminates the need for customers to wait on hold to speak with an agent — and that increases customer satisfaction.
Predictive Routing
Ensure that every customer interaction is routed to the best available agent. Using Genesys AI, predictive routing continuously analyzes real-time data to predict outcomes, matching customers to the best agent while optimizing for important contact center KPIs.
