Welcome to Pryme CX!
Real Solutions, No Red Tape.
At Pryme CX, we do things differently. We’re not here to push unnecessary meetings, complex processes, or solutions you don’t need. Unlike other service providers, we focus on delivering exactly what you need—no fluff, no distractions.
Specializing in the Genesys Cloud CX platform, we offer clear, practical solutions that are built around your unique challenges. From consulting to seamless implementation, we cut through the red tape and deliver the results that matter. Our approach is simple: we listen, we understand, and we execute—without the added overhead or unnecessary back-and-forth.
Our partnership with Genesys and our commitment to continuous training ensure we bring you the latest innovations, but always with a focus on efficiency and tangible outcomes. We’re not here to waste your time—we’re here to make a real impact on your customer experience.
If you’re tired of the typical sales pitch and the layers of complexity, let’s have a conversation. Together, we’ll create solutions that drive growth and elevate your customer interactions, without the hassle.
Our Specialties
Speech-Enabled IVR
Equip your customers to resolve issues faster with multilingual speech-enabled IVR. Natural language understanding (NLU) technology lets your customers interact with your system in a way that feels completely natural.
Voicebots
Simplify your customer journeys with conversational voicebots that move freely across interactions and channels. Manage, unify and orchestrate any bot across phone, web chat, mobile messaging and smart speakers.
Chatbots
Give customers 24/7 self-service assistance with AI-powered chatbots. Handle tasks more efficiently across any digital channel with bots — and easily transfer interactions to a live agent while keeping the conversational context.
Inbound Voice Routing (ACD)
Inbound voice uses your company’s defined business priorities to segment and rank interactions. This enhances your ability to meet your SLAs for all voice interactions — without creating complex routing strategies or adding resources.
Callback
If your contact center is busy, use IVR to offer an option for callback while allowing callers to keep their positions in the queue. Scheduling immediate or delayed callbacks eliminates the need for customers to wait on hold to speak with an agent — and that increases customer satisfaction.
Predictive Routing
Ensure that every customer interaction is routed to the best available agent. Using Genesys AI, predictive routing continuously analyzes real-time data to predict outcomes, matching customers to the best agent while optimizing for important contact center KPIs.
